Our Guarantee and Return Policy It is important to us that you are pleased with your purchase. We will do everything possible to make you a satisfied customer. To keep you updated on the project and to give you an opportunity for comments or suggestions, we will send you images by e-mail at the different stages Only when you agree on the quality of the artwork at that stage, our artist will proceed to the next step We will not ship your order unless you approve and are 100% satisfied with what you see. After we have shipped your artwork your purchase is non-refundable.